Scheduling and dispatching field technicians and sales is a challenge for all service organizations. Many organizations rely on out-of-date software, paper-based, or telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the sales or service call on the initial visit. In addition, once a sales or service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella Field Service Software web based technology enables field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity. See immediate results to your bottom line.

Scheduling with Bella Field Service Software is quick and easy:

Easily view schedules for all resources from any computer, laptop, or PDA.
Schedule and re-schedule with just one click.
Make quick and easy updates by dragging and dropping appointments.
Automate email and text reminders to alert field resources.
Filter scheduling calendar by customized color codes.

About Bella Solutions:
Bella provides web based software or SaaS (Software as a Service) for Field Service businesses such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software can be utilized for any business that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Management Software

• No hardware or software to purchase and install, all you need is a computer with an Internet connection
• No setup needed to get started – ready to use – customization is available if desired
• No large time or money investment – just a small monthly subscription fee that you can cancel at any time with no penalty
• Safe and secure management of all your data records at no extra cost or effort from you – we make it easy for you
• New software features and upgrades automatically installed at no charge
• Anytime, anywhere, any computer access to your data

How Web-based Bella Field Service Software Works

Bella Solutions provide a simple and all-inclusive software application specifically created for managing field service businesses entirely through the Internet. No expensive hardware or complicated software…just a user name, password, and a small monthly fee. 

Field Service

Service – Field service employees can log up to date labor hours and expenses, record daily activities, update appointment and job activity, and more. They are able to access all features in Bella except the Administrator section. Regardless of whether or not your field service employees are interested in using Bella Solutions web-based software, their productivity can be increased by providing streamlined Work Orders, Schedules, and more using your current business process.

Sales - Empower your inside and outside sales team to easily track and manage new and existing customers and provide real time estimates at the customer location or on the phone. This allows for a better customer experience and increased profits for your business. Our system will also help your sales team, whether employees or an outsourced call center, to easily manage all new and existing customer data.

Scheduling

Our solution can be utilized by your internal or outsourced call center for Sales, Support, and Service. Integrate your Service and Sales team’s calendar and assign available members to Customer Service and Sales Appointments. You have the option to schedule by a specific employee’s availability or an open time slot on the Scheduling Calendar.

Billing / Estimates / Invoicing / Accounting

Bella Field Service Software accounting tools provide the ability to manage a small to medium size business. Manage your Items to create Estimates, Work Orders, and Invoices for your Customers. Manage your Chart of Accounts, Transactions, Price Levels and more. You even have the ability for an outside accountant to manage this area of Bella if you prefer.

QuickBooks & Outlook Integration

Bella can easily import and export your data for use with QuickBooks, Outlook, and other commonly used software applications using a standard spreadsheet format. This allows you the flexibility to continue using these applications along with Bella or using Bella as a complete solution. Whether just starting a business or already established, you have a choice.

To learn more visit Bella Field Service Software

Bella Field Service Software provides east-to-use Web-based Customer portal access.

Most likely, your Customers provide your only source of revenue. Offering “self-service” or “self-support” 24 hours a day, seven days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers.

Customer portals can be used in many ways. Some examples for your Field Service business are:

• New Service Request
• View Status of Open Service Requests
• View History of Service Requests
• Customer Support Questions
• Billing/Accounting Questions

Bella’s Customer portal also provides the option to set different access levels for each Customer.From “view only” access to “full access” to view open time slots on your company calendar and scheduling an appointment.

Field Service organizations are increasingly looking at web based software solutions. With Bella Solutions, field service organizations can increase worker productivity and reduce costs by remotely dispatching the closest available field technician to the job. Field Technicians and Sales Reps no longer have to visit the office or warehouse or drive inefficient service routes. In addition, Bella connects the field technician and sales rep to customer data, service details, and key information. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction, reduce costs, and increase profits.

To learn more about how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella Solutions~To learn how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella Field Service Software

Version 4.2 provides customization and customer portal access greatly enhancing usability across all Field Service Industries. Clients experience increased customer satisfaction, reduced costs, and increased profitability.

Reston, Virginia, April 28th 2009 – Bella Solutions, a leading provider of web based Field Service software launches version 4.2. This release provides customization for Field Service companies to easily integrate the software into their current business process eliminating the need to change the way they do business. Field technicians no longer have to physically visit the office or warehouse or drive inefficient service routes. Bella connects field technicians and sales reps to customer and other key data in real time. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job tracking is improved, all of which enhance customer satisfaction, reduce costs, and increase profits.

In addition, a robust Customer Portal feature was added giving Bella clients the ability to greatly improve customer satisfaction by the use of online service requests and updates. Client’s customers are provided real time access to check Job status and history and provide feedback. Field Service organizations are able to reduce costs by automating this process and increase sales by maximizing technician’s time in the field. View more information at Bella Field Service Software

Scheduling and dispatching field service and sales resources are challenges for service organizations. Many organizations rely on paper-based and telephone-based processes to link field service workers with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the customer sites workers often did not have immediate access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella’s web based technology enable’s field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity.

John Linn, President and CEO of Bella Solutions said, “We work closely with our Client base which provides invaluable real world requirements. Merging these requirements with our flexible technology allows us to provide the best possible solution for the Field Service Industry.”

About Bella Solutions:

Bella develops and markets a web based software application or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, and PDA connected to the internet.

For additional information visit Bella Field Service Software