If the Window is Broken – Fix It Quick

Left alone it doesn’t take long for a building with a single broken window to rapidly become a building with many broken windows. Problems that are fixed when they are small will stop them from developing into larger problems.

When considering the level of employee satisfaction the same is true. Dissatisfaction can spread rapidly throughout an organization and before you know it you can have morale problems that can be hard to resolve.

To be confident that your employees are content you need to be aware of what their day to day problems are and you need to deal with them before they get out of hand. Keeping the initiative is important and it is nearly always better to give a little and often.

This turns out be a vicious circle. Fixing problems when they are small is also when they are at their cheapest to fix. There is little advantage for the employer to wait until they are prompted by the employee to make urgent change, if they are proactive the employer can operate from a position of strength and that in turn will help maintain the respect that their employees have towards them. Staff like strong, confident management and this approach generates respect not least because someone has taken the time to understand some of the employees’ issues.

Compare that with managers who are out of touch. They arrive late at a problem so they are on the defensive, and with their credibility eroded they have to concede to demands which in turn leads to further and less reasonable demands. It is neither big nor clever.

How then can a company monitor the morale of the employees without a big budget and an abundance of spare time?

Online employee surveys. They are quick, easy to use and a low cost solution. Surveys can be created in minutes and deployed in seconds, with the results compiled in real time; and by using email and websites they cost nothing to disseminate.

A corporate intranet is the ideal delivery platform.

By linking through to an online survey website a company can regularly conduct surveys so they become part and parcel of the daily operations.

With the ability of online surveys to produce real-time results the mood of the workforce can instantly gauged and collective and individual concerns highlighted.

A company can use survey results to expose problem areas and then use follow-up surveys to target specific concerns. With good intelligence managers are able to identify specific problems and prepare a considered response.

A major advantage of regular surveys is that it allows a company to address small problems in a timely manner avoiding ‘the straw that broke the camels back’ syndrome where a relatively insignificant incident unleashes a torrent of pent up concerns.

When management show willingness to consult with the workforce it is appreciated by most employees, not viewed as a sign of weakness but an indicator of good decision making.

It’s unusual to find a solution to management problems that is quick, easy and won’t break the bank but here one is.


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